May 19th – 21st 2022

Marlborough events centre,

42a Alfred Street, Blenheim, Marlborough

Conference registrations will open soon.  Visit the accommodation provider link below to secure your accommodation. 

Highlights Include:

On no!  I have a complaint.

The workshop

Everyone one day will have a complaint made to them.  It may be a small one or something of a serious nature.  When this happens it can be very challenging to know what steps to take and how to resolve the complaint.  How you react at that time will determine a good or poor outcome.  A good outcome will create a loyal customer.  A poor outcome can do immense reputational and financial damage to your business.

This workshop conducted by Trevor Slater will teach you what to do when you receive a complaint and how to minimise it escalating into a major issue. Trevor will also cover some simple complaint prevention tips.

Topics will include:

  • What people want when they complaint (and it is not always money).
  • The value of a good complaint process and how this can enhance your business
  • Fast connection with your client – to get your message through.
  • Positional negotiation
  • Interest based negotiation
  • Is that customer for me? Avoiding the 80/20 customer.
  • How to know if your client telling you all the relevant information?

 

Hosted tours of local joinery manufacturers including a hosted tour to view some of the biggest projects completed by local Master Joiners (we will need a boat for that one)

Thursday 19th May – NZJMF AGM followed by happy hour and ‘ The Gathering’with evening entertainment.

 

Dr Wood will deliver a keynote telling his story about the role of others in his transformation from imprisoned delinquent to Doctor of Psychology working to positively impact others.  Following the keynote, Dr Wood will facilitate an interactive workshop where delegates will have an opportunity to explore and discuss how ‘what got them here’, in respect of their own performance and satisfaction.  The workshop will explore and build on succession attributes and themes.   Delegates will look at what needs focus, what might need to change or monitor or to avoid completely.

Including facilitated workshop with Dr Paul Wood followed and six break out sessions including wellness, compliant timber joinery, cabinetry techniques for outdoor kitchens, creating strategy and more.

We will need a bus for this one!

Our keynote speaker share his experience on developing teams and the importance of leadership investing in developing people and the positive effects from that leadership.

Annual Excellence Awards Gala Dinner to be held at Omaka Aviation Heritage Centre https://www.omaka.org.nz/venue.html

Conference Accommodation

If delegates require additional dates either side of the conference dates they should advise the hotel and the time of booking.

Check in on Thursday 19th May and check out on Sunday 22nd May 2022:

68 rooms held

Chateau & Superior Studios: $229 per room per night, inc GST.

Executive & Grande Studios: $309 per room per night, inc GST.

Two bedroom penthouse: $ 450 per night, inc GST. (2 rooms) 

https://www.marlboroughnz.co.nz/

Check in on Thursday 19th May and check out on Sunday 22nd May 2022:

48 Rooms Held

All Superior Rooms: $220 per room per night, inc GST.

Ref #1442877

https://www.scenichotelgroup.co.nz/locations/new-zealand/blenheim/scenic-hotel-marlborough/rooms

 

Check in on Thursday 19th May and check out on Sunday 22nd May 2022:

44 rooms held

Standard Rooms: $145 per room per night, inc GST.

Superior Rooms: $150 per room per night, inc GST.

Executive Rooms: $185 per room per night, inc GST.

(Delegates should mention they are delegates of the MJ conference when they book).

https://marlboroughhotel.co.nz/

 

 

Entries close March 6th 2022

Conference Exhibitors

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